When Skype went away, I realized I did not have a client database

Egor Kamelev, creator of Norm CRM

By then I had spent many years freelancing. I had clients, projects, contracts, folders full of files, and miles of conversations. One thing was missing: a place where the history of that work was kept.

If I wanted to call the people who had brought me money in the past, some of their contacts were already impossible to find. If I decided to update my portfolio, I would have to reconstruct old projects from emails and memory. I knew I had done the work, but I could not quickly answer who it was for, what exactly I did, or how it ended.

A task manager did not solve this. Neither did a calendar. A folder of documents certainly did not. Every tool remembered its small piece, but none remembered the whole client.

That is why I started building Norm CRM.

It is a web service for an independent IT professional who already knows how to stay organized and does not want work history to disappear between chats, tasks, and documents.

Now I use this system every day

After meeting someone new, I create a contact and record where we met, how to reach them, and what we discussed.
After a meeting, I save the agreements, turn promises into tasks, and assign them to the right project.
When paid work begins, the same system holds the proposal, contract, services, invoice, and closing document.
During a project, I track tasks and time, share a project link with the client, and prepare reports.
After completion, the result, review, and a reminder for the next conversation remain in place.

At any moment I can check:

What I promised and to whom;
Which tasks I keep postponing;
What was agreed at the last meeting;
How much time the work took;
Which former clients I have not contacted for too long.

Norm CRM will not make a disorganized person organized. If you record nothing, it stays empty. It is for someone who already handles work carefully but is tired of manually joining it across several services.

What Norm CRM already includes

Clients and leads: Contacts, sources, tags, contact import and merging, leads, statuses, counterparties, and legal details.
Projects and tasks: Projects, participants, statuses, tasks, relations between objects, My Day, Kanban, and custom boards.
Meetings and reminders: Meeting lists and calendars, rescheduling history, recurring meetings, reminders, and notifications.
Time and statistics: A time tracker, manual entries, planned and actual duration, and statistics for a day, project, or contract.
Sales and documents: Services and prices, proposals, public proposal acceptance, contracts, taxes, invoices, and closing acts in PDF.
Working with the client: Public project access, reports and public report links, and a client review form.
Files and reference lists: Files and folders, file relations, tags, categories, reference lists, and recurring payment tracking.
Account: Russian and English, light and dark themes, 2FA/TOTP, session management, and streamer mode.

All features and detailed descriptions

Who uses Norm CRM today

Me;
My wife;
Friends.

Paid users: 1

The counter follows currently active paid subscriptions.

How much it costs

900 ₽ per month or 9,000 ₽ per year.

Included: Every Norm CRM feature currently available
Storage: 1 GB for user files
Extra charges: There are no separately paid modules today
Trial period: Not currently available
Demo: Opens without signing up
Refund: You can request one within 7 days after payment

Questions I would ask in your place

Did you simply invent another CRM?

Yes, another one. I started building it not because other CRMs do not exist, but because my tools were fragmented and were not made for the work I did. I have not used most competitors in comparable scenarios, so I do not claim that Norm CRM is “the best.”

I already have a calendar, task manager, and spreadsheets. Must I abandon them?

No. Norm CRM only makes sense where connections between these records are useful. You can start with new contacts, one project, today’s tasks, or the time tracker. You do not have to migrate your old system in one evening.

Will it help me become more organized?

Not by itself. The system does not make decisions, keep promises, or force you to record meetings. It saves and shows what you enter. If the habit of recording work is absent, Norm CRM will not create it.

When does it become useful?

You can use a task, contact, meeting, or timer immediately. After a few weeks, your current workload becomes visible. After six months or a year, you have history for comparing services, estimating presales cost, spotting time-estimation errors, and reconnecting with former clients.

Why does it cost exactly 900 rubles?

There is no elegant formula behind this price yet. I experimented with prices from 200 to 2,800 rubles and settled on 900, partly by looking at other products. As the user base grows, the price will be based on the actual economics of the service and may increase. A period already paid for will not be recalculated; I do not promise to preserve an old price forever.

Why is there no free trial?

After public streams, some people registered not to work but to damage the project. I temporarily disabled automatic personal accounts for that reason. You can now open the shared demo without signing up. A personal account becomes available after signing up, confirming your email, and paying; you can request a refund within 7 days.

Can I trust a service built by one person?

My public history, interface work since 2006, book, articles, and daily use explain why the product exists. They do not replace backups, recovery, export, or clear data-access rules. Those processes must be verifiable. Until they reach the required state, it would be dishonest to imitate the reliability of a large company.

Can I export all my data if I decide to leave?

A one-click export of all data is not available yet. It is under development. If Norm CRM ever stops operating, I plan to notify users in advance, but a precise promise only makes sense together with a working export and formal service-closure rules.

What about security?

Personal accounts require authentication, public links use separate tokens, and the system includes 2FA/TOTP, session management, and abuse protection. I will not write “completely secure”: the current public audit reviews the surface and is not a full penetration test.

Will Norm CRM work for a team?

Not today. The product is built for independent work. It does not yet have a full multi-user mode with roles, permissions, and task assignment between employees.

Who answers questions and fixes problems?

I do, personally, for now. There is no round-the-clock SLA, and promising permanent personal support as the product grows would be wrong. A ticket system is planned within a year; support terms should change with the number of users.

What do CRM and SaaS mean?

A CRM is a place where the history of clients and work with them is kept. SaaS means the software runs as an online service: you do not install it on your own server or update it manually. Norm CRM personal access is paid by subscription.

See Norm CRM at work

No sign-up is required. The demo uses a test database that resets every night, so you can view and edit anything without worrying about causing damage.

Open the Norm CRM demo